Do I need a consultant to set it up?

No. You sign up in two minutes, import clients and companies from Excel or CSV with the guided wizard and the pipeline is already there. If you want help, guided onboarding is optional and costs a one-off €199.

Where is the data hosted?

On servers in the European Union. Your clients' data is not used to train third-party models and every user sees only what their role allows. Flusia is developed in Italy by Obly.

Does it work with Fatture in Cloud?

Yes. The accepted quote becomes an invoice in Fatture in Cloud and payments come back to the client record. There is also an integration with Microsoft Business Central.

Is it suitable for a team of 2 or 3 people?

Yes. The Neural plan covers up to 5 users at the same price, so a team of 3 pays €49 a month in total and can add two colleagues without changing plan.

Can I try it without a credit card?

Yes: a 30-day trial with the plan features, no card. If it is not for you, export your data and close the account.

CRM for SMBs

CRM for Italian SMBs: simple, in Italian, data in Europe

Flusia is the CRM for SMBs built around how work gets done in Italy: interface and support in Italian, WhatsApp and quotes on the same client record, e-invoicing connected and data hosted on European servers. One price for the whole team, from €49 a month, and a 30-day trial with no credit card.

Try free for 30 days, no card See pricing

50+active companies

4.9/5average rating

<24hto be up and running

Flusia dashboard with period revenue, conversion rate, sales target and funnel

Why an SMB needs a CRM

Not to "go digital", but for three concrete problems that come up in almost every small and medium business.

Clients live in the head of whoever follows them

Contacts on the sales rep's phone, negotiations in an email thread, quotes in a folder. When that person is away or leaves, the client relationship stops or disappears with them.

Quotes go out and nobody follows up

Without a list of open quotes nobody knows how many are waiting for an answer, which are about to expire and who should call back. Part of the revenue is lost to forgetfulness, not to a client saying no.

The owner sees the numbers only at month end

How many deals are open, what they are worth, what has been collected: if the answers come from a spreadsheet updated by hand, they come late and with errors. Decisions get made on gut feeling.

What a CRM for SMBs must have

The checklist we use when a company asks us how to choose a CRM. If a vendor misses two or three points, the problem shows up after three months.

In Italian, interface and support: whoever answers must know what SDI, VAT and withholding tax are.
Set up in an afternoon, no consultants: import clients from Excel and a pipeline that is already there.
WhatsApp inside the CRM, with a business number shared by the whole team.
PDF quotes with online signature, connected to e-invoicing.
One price for the whole team, not per seat: adding a colleague should not cost a negotiation.
Data in Europe, role-based permissions and GDPR as architecture, not as a badge.
Simple automations: reminders, quote follow-ups, lead assignment.
A sales dashboard readable in real time, without exporting anything.

Lead pipeline in Kanban view in Flusia CRM, with New, To call back, Contacted and Appointment set stages

The Flusia features that answer these points

Leads and sales pipelineLeads from the website, Meta and WhatsApp in a Kanban pipeline, with automatic assignment to the sales rep.

Quotes and online signaturePDF quotes from the service catalogue, online signature, then the invoice starts from the accepted quote.

Creating a quote in Flusia with client, contacts and description

WhatsApp Business in the CRMShared business number, chats on the client record, messages that can also go out automatically.

WhatsApp Business chat inside the Flusia lead record

E-invoicingIntegration with Fatture in Cloud: invoices and payments linked to the client record.

Invoices synced from Fatture in Cloud inside Flusia

AutomationsReminders, follow-ups and messages that go out on their own when leads and quotes change status.

Flusia visual automation workflow editor

Built-in newsletterEmail campaigns from the real CRM contacts, with opens and clicks, without a separate tool.

Projects and jobsTasks, Gantt and Kanban for the team, with the project created from the accepted quote.

Project list grouped by client in Flusia

Commissions and targetsCommissions per rep and per service, referrers, sales targets and monthly statements.

Pricing in short

Three plans, priced per user band and not per person. Neural covers pipeline, quotes and WhatsApp; Quantum adds projects, commissions and automations; Matrix adds invoicing, portals, ticketing and marketing intelligence.

Neural

€49/month for up to 5 users

€89 for 6-15 users, €149 for 16-25

Quantum

€89/month for up to 5 users

€159 for 6-15 users, €249 for 16-25

Matrix

€119/month for up to 5 users

€209 for 6-15 users, €329 for 16-25

Priced per user band, not per person. 20% off with annual billing, 30-day trial without a card, no mandatory onboarding (guided onboarding is optional, one-off €199). From 26 users the price is per user.

Compare plans in detail

Why an Italian CRM instead of an international one

The big international CRMs are excellent products. For an Italian SMB the bill changes on three items: per-seat pricing, e-invoicing and WhatsApp.

Priced per team band, not per seat

Most international CRMs charge per user, with marketing modules sold separately. Flusia has one price per team band: adding a colleague does not cost a negotiation.

E-invoicing connected

With a foreign CRM the invoice to the Italian SDI stays in another tool and data is copied by hand. Flusia connects to Fatture in Cloud: contacts and invoices stay aligned.

WhatsApp inside the CRM

Italian SMBs sell on WhatsApp. In Flusia the business number lives in the customer record, with shared history and automatic replies, without third-party connectors.

Frequently asked questions about CRM for SMBs

Flusia starts at €49 a month excluding VAT with the Neural plan, for a team of up to 5 users; €89 for 6-15 users and €149 for 16-25. Annual billing gets a 20% discount. There are no mandatory setup fees.

Try it on your clients, not on slides

30 days free, no credit card. Sign up in two minutes and we import your client list for you.

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