Resources

Resources, guides and best practices to grow your business

Commission report per agent calculated from closed deals in the CRM
Sales

How to Calculate Sales Commissions for Agents

A practical guide to sales commission calculation: rates, tiers, referrers, margin based plans and how to make the CRM run the numbers for you.

10 min read
Calendar with appointments booked online by clients
Productivity

How to Manage Online Bookings and Appointments

How to let clients book appointments from a public page: appointment types, real availability, calendar sync, automatic reminders and no double bookings.

9 min read
Team organizational chart with CRM roles and permission levels
Productivity

How to Manage CRM User Permissions: Best Practices

How to set up CRM roles and user permissions step by step: prerequisites, a role matrix, external collaborators, best practices and the mistakes to avoid.

11 min read
A list of quotes showing status and expiry dates in an organised view
Sales

Managing Quotes Without Spreadsheets: A Practical Guide

How a small business can run quotes properly: the fields that matter, shared statuses, automatic follow-ups and a clean handover from quote to invoice.

9 min read
Multiple agents answering from the same business WhatsApp number
Communication

WhatsApp Multi Agent: One Shared Number for Your Team

How several people can answer from the same business WhatsApp number: chat assignment, internal notes, roles and a shared history inside your CRM.

10 min read
AI assistant working inside CRM platform with automated tasks
AI

AI in CRM: 10 Things Artificial Intelligence Does for You (While You Work)

Discover 10 practical ways AI inside your CRM automates tasks, scores leads, transcribes meetings and helps your team sell smarter in 2026.

10 min read
Workflow automation dashboard showing automated task sequences
Automation

Your Team Wastes 5 Hours a Week on Manual Tasks: Here's How to Automate

Discover which repetitive tasks drain your team's time and how workflow automation can give you back 5+ hours every week.

9 min read
Automatic invoicing screen with Fatture in Cloud integration
Invoicing

Late Invoices? How to Automate Billing and Get Paid Faster

Learn how to automate invoicing in your SME with automatic queues, Fatture in Cloud integration and smart payment reminders.

9 min read
Automatic lead scoring with priority scores displayed in CRM dashboard
Sales

Automatic Lead Scoring: How to Prioritize the Right Clients

Learn how automatic lead scoring in your CRM helps you focus on the hottest leads, automate qualification and close more deals faster.

9 min read